Due to the nature of the material used in MYDIPKIT, Timber's Edge Outdoor Products cannot accept returns on MYDIPKITs. If product is damaged due to shipping, please contact us immediately via the contact page on this website. In the event of wrong merchandise received, please contact us immediately via the contact page on this website. Exchanges can me made ONLY IF MERCHANDISE IS UNOPENED AND IN ORIGINAL PACKAGING. PLEASE DO NOT SHIP RETURNS/EXCHANGES TO TIMBER'S EDGE OUTDOOR PRODUCTS, LLC WITHOUT PRIOR AUTHORIZATION. IF AUTHORIZATION IS NOT OBTAINED PRIOR TO RETURN SHIPMENT, THE REQUEST WILL NOT BE PROCESSED. RETURNS MAY BE ACCEPTED ON A DISCRETIONARY BASIS BY TIMBER'S EDGE OUTDOOR PRODUCTS, LLC ONLY! IN THE EVENT AN ORDER IS REFUSED UPON DELIVERY, PURCHASER IS RESPONSIBLE FOR ANY AND ALL SHIPPING FEES ASSOCIATED WITH ORDER. EXCEPTIONS TO THIS POLICY WILL BE MADE ONLY IN THE EVENT OF PURCHASER RECEIVING INCORRECT MERCHANDISE, INCOMPLETE MERCHANDISE, AND/OR DAMAGED MERCHANDISE. Timber's Edge Outdoor Products, LLC is an authorized online retailer and NOT THE MANUFACTURER of MYDIPKIT. ALL MYDIPKIT ORDERS ARE ASSEMBLED AND SHIPPED DIRECT FROM THE ORIGINAL MANUFACTURER.