FAQS

Frequently Asked Questions

These are the most frequently asked questions by customers. Please review these FAQs and if your question is still unanswered, please contact us. 


What can I dip? 

Basically any hard surface you can get the base coat to adhere to you can dip. 


Is it hard to dip an object? 

The process is straight forward; if you can follow instruction you can dip an object. 


Are some parts harder to dip then others? 

Yes, depending on the configuration of the part some can be more difficult then others. 


Can I use my own base coat colors? 

Yes, as long as it is a good automotive base coat you can use it for processing. 


Do I have to use special water? 

No any water from a clean supply is adequate. 


Some parts of the film melts and some does not? 

It is important that when you spray the activator over the film that you hold the can level. You must have even coverage on the film. 


The print looked great then smeared off? 

To much activator. 


The print looked great but had air bubbles? 

Not enough activator.  


After printing I had little holes? 

The part was processed too flat into the film and trapped air.  


After printing I had voids? 

The water reached the area to be printed before the film. The film will not adhere to a wet or damp surface.  


The part printed great then started to eat into the base coat? 

You let the part stand out too long before rinsing it off. After printing place the part under running water. If you just set the part to the side it will continue its adhesion process.  


Can I touch up a small imperfection? 

Yes, spray some activator into a small container. Use a small brush, dip into the activator then rub the brush onto a piece of the film. You can dilute some of the ink from the carrier and dap it onto the area you wish to touch up. After this procedure rinse the part under running water.  


Do you ship your products? How fast can I get them and how much does shipping cost? Where do you ship from? 

All shipments are sent ground delivery. The kit contains aerosol products that, due to federal law, cannot be shipped via air. Orders are processed and leave the manufacturing facility within 3 to 5 business days, excluding holidays after payment confirmation. Because of size restrictions of the product, it cannot be delivered to a P.O. Box. 


Do you ship to countries outside of the USA? 

Orders placed on this website are for shipment within the Continental U.S. and Canada only. 


Is a signature required upon delivery? 

UPS does normally require a signature at delivery. However, you can leave a signed notice on your do for UPS to leave the package on your doorstep without having someone sign for it. It is at the driver's discretion to leave the package; if they feel it is safe to do so. 


Do I pay sales tax? 

Timber's Edge Outdoor Products is ONLY required to charge sales tax if we are shipping your product to an address within the state of Arkansas. 


Do you accept returns? 

Due to the nature of the kit, we cannot accept returns. As we can not ensure the products being returned are re-useable.